Wonder Toy Return & Refund Policy

At Wonder Toy, we are committed to delivering quality products and ensuring a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below for complete details.

Return & Refund Period

Customers may request a return or refund within 7 days from the date of delivery if the item is defective, damaged, or does not meet expectations.

Return & Refund Eligibility

To be eligible for a return or refund, the following conditions must be satisfied:

1. The item must be returned in its original packaging with all tags, accessories, and invoices included.
2. The product must be unused, unwashed, and in the same condition as received.
3. A valid proof of purchase (order confirmation or receipt) must be provided.
4. The return request must be submitted within 7 days of receiving the product.

How to Request a Return or Refund

1. Contact Customer Support : Email our support team at support@wondertoys.co.in or use the contact form on our website. Please include your order number and the reason for your request.
2. Approval & Instructions : Once your request is reviewed and approved, we will share return instructions and authorization details.
3. Pack the Item Securely : Carefully repack the product in its original packaging to prevent damage during transit. Follow the return shipping guidelines provided. Return shipping charges will not be applicable as we prioritize customer satisfaction.
4. Verification & Processing : After receiving the returned product, our team will inspect it. If it meets our return criteria, we will initiate a refund or arrange for a replacement.

Products Damaged in Transit

If your order arrives damaged due to shipping, please notify us immediately by following the return steps mentioned above. In such cases, we will offer a replacement at no additional charge. Kindly mention your preference for a replacement when contacting support.

Product Exchanges

If you wish to exchange your item for a different product, please inform our customer support team. If the new product costs more than the original item, you will be required to pay the price difference. Exchanges are not available for items priced lower than the originally purchased product.

Refund Timeline

Once the returned item is received and approved, refunds are generally processed within 7–10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Our Commitment to You

At Wonder Toy, customer satisfaction is our top priority. We aim to make returns and refunds simple and transparent. If you have any questions or concerns, our support team is always ready to assist you.

Thank you for choosing Wonder Toy. We truly appreciate your trust and look forward to serving you again.